Austin's Auto Service

“My experience at Austin's Auto was amazing! Their communication was excellent from start to finish. They took the time to thoroughly diagnose the issue, explain everything clearly, and work through the best solution for my car. It was obvious they genuinely cared about providing quality service rather than rushing the job. I truly appreciated their honesty, professionalism, and attention to detail. They have definitely earned my trust and will be my go-to place for any future automotive needs. Highly recommend!”

“Fixed my problems with my car quite quickly and it was handled with care. They give you step by step updates with your vehicle. I got links that allowed me to see what the mechanic diagnosed along with suggestions on what to fix or replace. You can approve the work that needs to be done online and you can see any and all of the work that needs to be done. They also call you to ensure you know what work needs to be done if you don't understand cars like I do. They also do the same thing for payment, quick and easy links and a phone call to let you know your vehicle is ready. I trust them as my mechanic after moving to the area recently and I appreciate how clear they are with the work that needs them to be done.”

“I had been taking my car to Austin’s for years before moving out of town, and honestly, they have ruined all other auto shops for me! Even after moving away from the Lehigh Valley, I actually brought my car back to Austin’s for a thorough inspection during my last visit. The auto shop in my new hometown just aren’t as proactive with car maintenance, and I knew I could count on Austin’s to do it right. I love how thorough they are—they outlined exactly what they were looking at on my vehicle. What I appreciate most is their honesty; they provide clear recommendations for repairs that need to happen immediately versus things that can safely wait a few months. Before completing any work on your car, they send you an outline where you have the ability to approve/reject the service(s) you want. When it comes time you pay, you are given a detailed invoice with completely itemized parts and labor, so there are never any financial surprises. The guys at the front desk always provide incredibly friendly customer service, too. If you are looking for a trustworthy and reliable shop, this is it. I can't recommend them enough!”

“Needed a tow through GEICO and Jesus was such a pleasure to work with! Very friendly, has a very peaceful/calm demeanor. Offered fast and professional service. Great conversation too. Will gladly utilize Austin's again for future needs. Update: needed a 2nd tow that same day!! Carlos came to the rescue! Equally friendly and compassionate. He went above and beyond to make sure that everything was OK. Its the small things like this that make Austins a great small business service.”

“I’ve taken several of my vehicles to Austin’s Auto Services Repair and Towing in Bethlehem, PA, and I can confidently say they provide top tier service every single time. Their facility is truly state of the art, and in many ways, the quality of their work and customer care exceeds what you’d expect from a dealership. What stands out most is their consistency and attention to detail. Whether it’s routine maintenance or more complex repairs, they handle everything with precision and professionalism. The staff is incredibly friendly, knowledgeable, and always takes the time to explain what’s needed without any pressure. I personally own a Mercedes and have trusted them with multiple Mercedes vehicles, as well as my 2026 Chevrolet. They’ve handled every job flawlessly, which says a lot about their expertise across both luxury and standard vehicles. Honestly, there’s no need to go to the dealership when you have a shop like this. Their pricing is fair and reasonable, especially considering the high level of service you receive. If you’re looking for a reliable, trustworthy, and highly skilled automotive service provider, I highly recommend Austin’s Auto Services. You’ll leave 100% satisfied every time.”