Rooted Salon

“Infinity out of 10 - Nicole is the absolute best and I’d drive 5 hours to her if it meant I had to! Nicole has been doing my hair for 4 years and when I don’t think it can get any better, it always does!! We also somehow have just the right amount of yap 🤣 can’t imagine going to anyone else! It was also my first time at Rooted and the vibe was so calming and clean! Everyone was super friendly and loved spending the day there getting my hair done. This place was so inviting and made me feel like I was at a whole spa !”

“I’ve been a loyal client of this salon for over two years and have always enjoyed my experience, which is why this situation was so disappointing. I understand and respect that businesses have cancellation policies. However, I had an unexpected death in my family that required me to leave the state. I called approximately 22 hours before my appointment to explain the situation as soon as I found out and was told they would speak with the stylist (Selina) to see if there was any way to work something out given the circumstances. Instead, I received a call the next morning informing me that my card was charged nearly $200. Knowing that my circumstances had been communicated to the stylist and that the decision was still made to charge the fee made the experience even more disheartening. Life emergencies happen, and the loss of a family member is not something anyone can plan for. I wasn’t canceling because I changed my mind or found something better to do. I communicated as soon as I reasonably could and hoped that, as a long-time client, there would be some understanding and flexibility. After this experience, I was left with the impression that the cancellation policy took precedence over any consideration of the circumstances or the relationship built with long-term clients. I fully understand why policies exist, but I also believe exceptional customer service involves using discretion when someone is facing an unavoidable family emergency. Reading the salon’s responses to other customers with similar concerns gave me the impression that policies are consistently prioritized over empathy or finding a reasonable compromise. I hope this experience encourages the salon to consider that showing compassion in extraordinary situations can leave a much more lasting impression than strictly enforcing a policy.”

“Rooted salon is fantastic! Everyone you meet from the moment you walk in is friendly. The atmosphere is relaxing. They offer you snacks and drinks, weighted towels, head massages, and the works. The entire place has a relaxing vibe. Ashley did an amazing job touching up my gray blending. The results are beautiful! Highly recommend!”

“Mayce used some sort of hair magic and saved my hair from a horrible hair emergency and saved me from wearing a ski mask for my vacation in Aruba! I called Rooted 2 days before my trip after leaving another salon in tears after they bleached my entire head (when I thought it’d be highlighted!) and basically made my hair look like a hulk hogan wig (not a good look for me at all) and they generously got me in the next day. Mayce was able to come up with a plan and executed it so quickly and beautifully! She made my straw hair look like something that actually grew out of my head! I learned a hard lesson and am only going to Rooted from now on, their expertise and professionalism is literally priceless. I am so grateful I was able to leave their salon afterwards feeling good and like I could enjoy my vacation! Thank you guys sooo much!”

“This salon is a gem. They really put your experience first. I feel pampered from the moment I walk in and order my vanilla latte. I see Nicole and she's amazing, but all the stylists seem very knowledgeable and fully engaged in helping their clients achieve the perfect look. Can't recommend it enough!”